In my career, which has always involved a significant level of customer service, I have had the opportunity to work in several industry sectors. Recently, it occurred to me how customer service in the translation industry requires some unique approaches, side by side to the other industries I have worked in.
Archive for the ‘Articles’ Category
February22
Customer Service, Some Unique Considerations
September3
Commodity versus Technical Translation
Recently, I had a prospective client approach us for a Web site translation. Unfortunately, the contact was unsure of how many pages made up the site, was unsure of the authoring program of the site, and was only interested in the cost--virtually the same day as the request.
As authoring, publishing and distribution processes for all types of documents become increasingly streamlined and automated, are industry and the media going to simply break the backs of human translators?
February2
To Increase Hire-ability, Live Abroad!
I recently watched a very interesting video clip, an interview with William Maddux, an assistant professor at INSEAD, “The Business School for the World”, who did a study correlating living abroad with creativity. Having lived abroad for over a year in both France and Indonesia, my interest was instantly peaked. Of course I would like to believe this is true, but can you prove it, and what are the implications for daily life?
