Recently in my fair city of Rochester, NY, eight city workers filed suit against city government because their supervisor told them they were no longer allowed to speak Spanish on the job.
Archive for the ‘Articles’ Category
May17
One language on the job
Back in the January 31 issue of Time magazine, an article by Bryan Walsh caught my attention. Entitled “Pennies for Your Thoughts,” the article looks at a new trend for crowdsourcing on the Web.
February22
Customer Service, Some Unique Considerations
In my career, which has always involved a significant level of customer service, I have had the opportunity to work in several industry sectors. Recently, it occurred to me how customer service in the translation industry requires some unique approaches, side by side to the other industries I have worked in.
September3
Commodity versus Technical Translation
Recently, I had a prospective client approach us for a Web site translation. Unfortunately, the contact was unsure of how many pages made up the site, was unsure of the authoring program of the site, and was only interested in the cost--virtually the same day as the request.
